The acceptance of the reservation is subject to:
- the availability of the apartment at the moment the written request is received;
- the payment of a deposit, as a down payment;
- the authorization for eventual debits of other amounts foreseen in point 3 in the case of cancellation.
The reservation is accepted only when ABACA Holidays and Business sends a written communication (by fax or e-mail).
2. RESERVATION CONFIRMATION
When the written confirmation that the apartment is available is received, and in respect of the terms contained therein, the client will pay an amount equal to 30% of the total price of the reserved holiday sending a fax/e-mail/SMS that authorizes the debit of the established percentage on a credit card (for which you will already have sent the number and expiry date), including details of the name of the apartment and the period of stay.
The balance will be paid at check-in.
The price of the holiday for the required period is that shown by ABACA Holidays and Business in the written reservation confirmation.
Apart from the apartment which is completely furnished and equipped, the price includes the following services: initial and final cleaning, linen and optional weekly change, utilities such as electricity and gas (excluding the use of telephone, fax and similar which will be paid for separately on check-out).
The price does not include transfer from and to the station, airport or other terminal.
All of the prices shown are in Euros.
3. CANCELLATION BY THE CLIENT
The cancellation by the client, with a warning of 21 days prior to the beginning of the stay, implies the loss of the deposit which will remain the property of ABACA Holidays and Business. If the cancellation is made with less warning, these further payments will be made:
From 20 to 14 days: 50% of the agreed price.
From 13 to 7 days: 75%
From 6 days until the day prior to arrival: 90% (or 100% if the price is not including the cleaning)
Non-arrival: 90% (or 100% if the price is not including the cleaning)
ABACA Holidays and Business is authorized to debit the amount on the Credit Card indicated by the client upon reservation for these payments
The client will not have the right to any reimbursement if he voluntarily interrupts the holiday and leaves before the established departure date.
4. CANCELLATION BY ABACA Holidays and Business
In the event that the apartment is not available for justified reasons, ABACA Holidays and Business reserves the right to offer an adequate alternative solution to the original reservation.
If the client should not wish to accept the alternative that is offered, every obligation will be terminated and the client will receive all amounts that he has paid: nothing else will be requested by ABACA Holidays and Business.
5. DAMAGES
If any damage is caused, by delivering of the apartment the client authorizes ABACA Holidays and Business to debit from the credit card the amount regarding that damage not excluding the obligation of the client to repay any other amounts regarding damages following a simple request by ABACA Holidays and Business.
6. ARRIVAL AND DEPARTURE TIMES
Four days before your arrival the client will send us an e-mail to inform the office of their planned arrival time in Venice and to obtain the final details about their welcome.
If the client does not make the information known at the required time, the Agency will not be responsible for any eventual delays or failure to collect you, in as much as the apartments do not have a reception (like hotels do) and the welcome must therefore be organized.
The apartment is delivered between 14:30 and 18:30 on the arrival date and must be left before 10:00 on the departure date. Keys are delivered inside the Office of our delegates and must be given back there the last day.
In case of delay or even arriving when the local Office is closed, we will send you all the instruction to pick up the keys with no assistance by the personnel, it's a free service.
7. CHECK OUT
During the stay the guest will agree with ABACA Holidays and Business about the actual return of the apartment which, you are reminded, will occur before 10:00 on the morning of the departure date, so that an employee of ABACA Holidays and Business can carry out all the formalities such as: checking utilities and the general state of the apartment, discussion about damage to the structure and other, and delivery of the keys and contract. Any eventual delay by the client beyond the maximum allowed time of 10:00 gives ABACA Holidays and Business the right to debit Euro 100.00.
8. MAXIMUM NUMBER OF PEOPLE
The description of each apartment includes the number of people who are allowed to stay there.
9. ANIMALS
Animals are allowed after a written request (by fax or e-mail), which will have to be sent before reservation and the subsequent confirmation of the stay.
10. CLEANING
ABACA Holidays and Business will deliver the apartment clean, well-equipped with linen and all that you need for a brief stay.
11. RULES FOR CLIENTS
All the rules of the building must be obeyed. From 13:00 until 15:00 and from 23:00 until 08:00 the guests in the apartment must not make any noise that could disturb other residents.
In the event that the client should not respect the rules of the building or those established by ABACA Holidays and Business, the latter reserves the right of expelling them from the apartment without any reimbursement.
In the event that the guest requires the presence of our staff during their stay for a reason that ABACA Holidays and Business may consider unimportant, they will be debited €40.00 every time.
In the event that the keys be lost, broken or damaged or that a locksmith is needed to open the door, ABACA Holidays and Business will be authorized to debit the amount of €70.00 which includes the replacement of the lock (where there are no other costs borne).
In the event that the guest forgets the keys inside the apartment and the services of the ABACA Holidays and Business staff be required to open the door, the amount that will be debited is €40.00.
The lodgings are delivered clean and in perfect order; however even though final cleaning is included in the price this does not include the cleaning of the cooking area and the client is therefore required to cater for this on their own. If this should not happen, ABACA Holidays and Business will debit an extra €40.00.
If there should be any problems during the stay, the client is asked to communicate this to the management of ABACA Holidays and Business as soon as possible, in order to provide a speedy solution to the problem: any eventual claims that are made after departure will not lead to reimbursement by ABACA Holidays and Business, for whatever cause or reason.
12. LAW AND JURISDICTION
The contract signed between the client and ABACA Holidays and Business is regulated by Italian Law and exclusively subject to the jurisdiction of the Italian Courts.
13. ARBITRATION CLAUSE
Any dispute that may arise between the parties regarding the validity, efficiency, interpretation or execution of this contract and subsequent agreements, and in any case linked to it, will be decided by administrative arbitration in the Venice Real-Estate and General Arbitration Chamber c/o The Venice Chamber of Commerce, of which the parties declare to know and accept the rules.
